Your time is valuable, and we want to make doing business with us as easy and convenient as possible. That’s why we’ve invested in a new and improved phone system, launching this spring. New features include: Voice recognition – you can speak your request Simplified and streamlined menu Auto routing – to serve you better, our system will try to anticipate why you might be calling and route you appropriately…
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Tampa Electric and Peoples Gas team members’ help NSTAR customers affected by Winter Storm Nemo
When team members gave their best to help far-away communities deal with power outages from Winter Storm Nemo, Tampa Bay was there to watch. The bright lights of the Tampa Bay area news media spotlighted the Ybor call center Feb. 9 and 10 as our customer service professionals (CSPs) helped 250,000 customers of Massachusetts-based NSTAR through the mutual assistance routing system, or MARS. With MARS, CSPs at one utility access…
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