Sometimes customers have different service lines or circuits, even within the same neighborhood. Repairs made to different portions of the service lines mean that some customers may receive power while others still may be out of service. If you are on the same service line as your neighbor, you may have damage to your meter that is interrupting electric service to your home. Damage to electrical systems caused by storms…
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Why does my power go out?
Most power outages –more than half – are caused by natural occurrences such as tree limbs and animals coming in contact with electrical equipment or lighting and other bad weather. Problems with electrical equipment and human interference, like vehicle accidents or vandalism, are the cause of about 35% of outages. Scheduled maintenance on equipment makes up a small percentage of service interruptions.…
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We’re working hard to limit momentary outages
The many Tampa Electric team members who live in this community share your customer experience. Like you, we experience momentary power outages, or “flickers,” that cause the computer to shut off, cable box to reset and make our digital clocks blink. Unfortunately, the main causes are natural occurrences like squirrels and trees coming into contact with our lines and other electrical equipment. To help minimize the flickers, we’re spending over…
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How can I report an outage and get updates about restoration?
To report a power outage, you’ll need to contact our outage reporting system by calling toll-free 1-877-588-1010 or texting OUT to 35069. You can also report an outage online at tampaelectric.com/outages. To fully utilize our automated phone line, you’ll need to update your primary and alternate phone numbers. Then, the system can recognize your phone number, account number, or meter number and match them to your residential or business address…
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Why doesn’t Tampa Electric automatically know my power is out?
Tampa Electric does not yet have a system that provides automatic notification of an outage. To report a power outage, you’ll need to contact our outage reporting system by calling toll-free 1-877-588-1010 or texting OUT to 35069. You can also report an outage online at tampaelectric.com/outages. To fully utilize our automated phone line, you’ll need to update your primary and alternate phone numbers. Then, the system can recognize your phone…
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