Tampa Electric crews are due home on Nov. 15 after more than two weeks of helping get the lights and heat back on for New Jersey residents in the wake of Hurricane Sandy. Along with their fellow team members who provided assistance through the Mutual Assistance Routing System (MARS), they once again showed their commitment to achievement with a sense of urgency – even for communities beyond their own.
Team members completed their restoration work in Point Pleasant Beach and Lakewood, N.J. A total of about 290 Tampa Electric team members and contractors helped Jersey Central Power & Light and Public Service Electric & Gas Company restore power for tens of thousands of customers through Tampa Electric’s participation in the Southeastern Electric Exchange.
In Tampa, team members in Customer Care – with extra help from the One Source team and those in Customer Service Business Systems – handled customer service needs for New Jersey residents through the MARS system. MARS securely enables people at one utility to handle the customer calls of another utility facing widespread outages.
Although similar to the last MARS-related effort in July, the help team members provided to New Jersey utilities and residents involved greater coordination, involving round-the-clock support from people behind the scenes who enabled the required reporting to happen, made sure the technology worked and did much more to ensure the effort was successful. And all of it happened while Tampa Electric handled the day-to-day needs of its own customers.
Welcome home, crews, and thanks for a job well done!