Thank you, TECO customers, for your support during and after Hurricane Irma

Post-storm restoration in South Tampa.

Post-storm restoration in South Tampa.

Hurricane Irma won’t soon be forgotten. Not by many of our customers, not by communities across Florida and elsewhere and certainly not by those hit hardest by the storm. In many cases these are the people still working to recover from the damage – the ones who remain in our thoughts.

At TECO, we know we won’t forget the history-making restoration effort, in which we received help we’re grateful for from first responders and countless community partners alongside line repair and tree-trimming crews from across North America.

Welcoming crews from out of the area to help us restore power for the community.

Welcoming crews from out of the area to help us restore power for the community.

Below, see some photos of the effort. Thank you for your patience as we worked around the clock to restore our customers’ power, thank you for the many kind words you shared – and thank you most of all for sharing our commitment to safety above all other considerations.

If you need to report an outage

You will need your account number or a phone number associated with your account. Update your information below. Be sure to visit our outage map to track outages in your neighborhood.

Choose from any of these convenient options to let us know:

  • Enroll in tecoaccount.com, and report your outage with one click.
  • Report your outage online.
  • Sign up for Power Updates through tecoaccount.com. Once you’re signed up, you can text OUT to 35069 to report future outages*.
  • Call 1-877-588-1010 to report your outage at any time.

*Message and data rates may apply for Power Updates. Message frequency based on customer requests for updates. Text STOP to 35069 to cancel. Text HELP to 35069 for help. Visit tecoaccount.com to review terms and conditions.

Thank YOU, Bryan!

Thank YOU, Bryan!

At our staging base at the Florida State Fairgrounds, Irma Lawrence and Alan Denham, left, join Hillsborough County Commissioner Sandra Murman for an update from Gordon Gillette.

At our staging base at the Florida State Fairgrounds, Irma Lawrence and Alan Denham, left, join Hillsborough County Commissioner Sandra Murman for an update from Gordon Gillette.

At the call center of New Mexico Gas Company (like TECO, an affiliate of Emera, Inc.), customer service professionals provided critically important help for our customers during and after Irma.

At the call center of New Mexico Gas Company (like TECO, an affiliate of Emera, Inc.), customer service professionals provided critically important help for our customers during and after Irma.

Getting the job done - safely - in South Tampa.

Getting the job done – safely – in South Tampa.

Out-of-area crews awaiting TECO orientation about our power restoration plans.

Out-of-area crews awaiting TECO orientation about our power restoration plans.

Feeding crews in Plant City.

Feeding crews in Plant City.

Asplundh tree crews in Winter Haven.

Asplundh tree crews in Winter Haven.

Emera is here to help!

Emera is here to help!

A lot of cots for a lot of visiting lineworkers.

A lot of cots for a lot of visiting lineworkers.

This isn't Linda's normal day job at TECO...but during a severe-weather scenario, everyone at the company has a key role to play.

This isn’t Linda’s normal day job at TECO…but during a severe-weather scenario, everyone at the company has a key role to play.

At our call center, where TECO team members worked around the clock as well to help our customers.

At our call center, where TECO team members worked around the clock as well to help our customers.

Help from out-of-area contractors in Valrico.

Help from out-of-area contractors in Valrico.

Emera Maine was part of the restoration effort too.

Emera Maine was part of the restoration effort too.

Fletcher Ave. in Tampa

Fletcher Ave. in Tampa

Hungry crews!

Hungry crews!

We do too!

We do too!

At our Western Service Area.

At our Western Service Area.

A round-the-clock effort.

A round-the-clock effort.

We're lucky to have customers like you, Jose!

We’re lucky to have customers like you, Jose!

 

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