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Customer Experience

Customer Experience For Business Smart Solutions

Mind Your Business with our Self-Service Portal

screen shot of website

As a business owner, you know customer experience is the key to success. Like you, we take that knowledge to heart. We strive to serve our customers with clean, reliable, affordable, and always on electricity. And, we want solid two-way communication that meets your needs.     Bottom line: We want you to get the information you need quickly, easily and to your own specifications.     As a business customer, here are some things you can do to “mind your business” online with us:  …

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Customer Experience

Stay alert. Scammers know just when to strike.

You’re home enjoying time with your family over a three-day weekend and the phone rings… You’re a restaurant owner in the middle of dinner rush and the phone rings… You’re stocking up at the grocery store in advance of a storm and the phone rings … Someone is calling to let you know your account is past due and that you must make an immediate payment in order to avoid…

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Customer Experience Smart Solutions

Working to deliver reliable power to you

It’s been almost a year since the pandemic changed our lives and forced many of us to work and school from home. TECO employees are not exempt. Like you, we depend on safe, affordable, clean and reliable power to charge phones, run computers, cook meals, communicate with teachers or coworkers, and so much more. We know that even a momentary outage or “flicker” can be an annoyance. It’s why we’re…

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Community Customer Experience

Everyday Heroes are Sharing Hope in Tampa Bay

Audrey and Chad Warren shared the hope with their donation. Photo by Amy Pezzicara of Pezz Photo.

Audrey and Chad Warren are Tampa residents – and everyday heroes – who recently donated $500 to help Tampa families pay their utility bills this holiday season. “I saw the story on the news about the man in Gulf Breeze who paid utility bills for people in his town. It inspired me,” says Audrey. “I told my husband I wanted to do something big, like that man.”  Audrey is passionate about her reasons for giving. “We are so blessed. Neither of us lost our jobs or got furloughed because of COVID-19. We’re healthy. We don’t have…

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Community Company Customer Experience Environment

Florida’s energy future sprawls across Bartow’s gentle hills at Bonnie Mine

Deep in the heart of Florida, the Bonnie Mine Solar site produces nearly 40 megawatts of sun power from Tampa Electric. And that’s valuable for every customer we serve. The community got a close-up look at Bonnie Mine in Bartow on May 3 when Tampa Electric hosted an open house to showcase one of the many and growing large solar arrays we’re bringing online to serve people like you. The…

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